GDPR Compliance – Lucy Hutchings Hunt & Co. Registered Address: 21 Young Street, Edinburgh EH2 4HU, United Kingdom
Email: [email protected] Telephone: +44(0)20 3858 0757
Post: Lucy Hutchings Hunt & Co, 21 Young Street, Edinburgh EH2 4HU, United Kingdom
DEFINITION OF TERMS Throughout this document, we make reference to a number of terms which are defined below. This Website, This Site, Online Services The content (online and downloadable); functionality; tools; and services found at www.lucyhutchingshunt.com, including any subdomains. Our Company, Us, We Lucy Hutchings Hunt & Co, 21 Young Street, Edinburgh EH2 4HU, United Kingdom The Visitor, You Individuals visiting and/or using this website, including offline services as defined above. Visitors may or may not have an account with us or the website. Account There are a number of possible accounts: Website Account. A profile created by a visitor where the visitor has provided identifiable information and has received login credentials in order to access additional functionality and/or content. This may include, but is not limited to, tracking orders online; commenting on items or content; viewing activity history; or setting personal browsing preferences. Identifiable information stored as related to the account may be updated by the visitor via the website.
Hosting Provider The company responsible for providing our hosting services. We use Kajabi https://www.kajabi.com and Flywheel; for more information, please visit their site at https://getflywheel.com/. The relationship between us and the hosting provider is mediated by the website manager. Email Provider The company responsible or providing our email services. We use Google Mail for Organizations; for more information, please view their terms of service. The relationship between us and the email provider is mediated by the website manager. We also from time to time use Mailchimp https://www.mailchimp.com.
Webserver: The machine or software upon that machine used to serve content to your browser. The machine is managed by our hosting provider. The software we use is Kajabi https://www.kajabi.com
COLLECTION OF INFORMATION & INFORMATION YOU SUBMIT TO US This relates to information you choose to send to us; this usually contains identifiable information sent via webforms or emails. The following are the primary methods through which you submit information through our website. We use personal information to identify you on site where necessary (such as when logged into your website account or place orders through the site); to respond appropriately to website enquiries or transactions; to save your website preferences. We may also occasionally use your contact details to contact you with information relevant to your activity on site, for example to email our account holder about changes to operational information. We will not contact you with marketing information unless you have opted into receiving this kind of information. We may solicit information from you via the following methods: Contact Forms Comments on Content Direct Emails from between you and us
INFORMATION WE COLLECT While you are on our site, we may collect information about your visit. We do this in order to track and analyse visitor trends and improve our service to you. The following details the primary means we employ to record this data.
SERVER LOGS As is standard practice, any visit made to this site is logged by our webserver in order to provide general statistics about the site’s visitor demographic. The information collected in our server log will contain, at most, the following details: Your public IP address (which may be shared by others in your house or even neighbourhood. It can also be masked using proxies, as detailed above). The time you visited the page (accurate to one (1) second). Whether you had just submitted a form (the request method, either GET or POST). Whether the server sent the page successfully (a 3 digit status code). The size of the page or image you viewed. The address of the page you were on before, if you followed a link or submitted a form from that page (the “referer (sic)”). The browser and version you are using (though some browsers can mask this information). The operating system your computer is running.
OUR PRESENCE OUTSIDE THIS WEBSITE We may implement technology outside the website itself to complement our online and offline services. These services may include, but are not limited to:
GOOGLE ADWORDS We may use Google Adwords to increase traffic to our site through paid search results. Paid search results appear at the top of a Google search page and are clearly denoted as such. No personally identifiable information is recorded by entering our site through one of these listings, however our analytics system will record that you entered the site via this method, and will record this for the duration of your visit. This allows us to calculate ROI of our campaigns, as well as analysing general visitor trends.
WHO HAS ACCESS TO COLLECTED DATA? We operate on a need-to-know basis, both within our company and also with our relationships with our website manager and hosting provider. For development purposes, relevant members of staff within the website agency have access to our administration area and analytics data; our hosting provider do not have access to this data but have systems access to website and database files in order to diagnose and optimise server performance. The hosting provider does not have access to our email mailboxes. We will never sell, lease or otherwise distribute your information to third parties unless we have your explicit permission and/or are required by law to do so.
SECURITY We recognise the importance of security as related to your personal information. We follow industry standard methods to protect both personal and anonymous data, both during transmission and once we receive it. Please contact us by email if you have any questions or comments relating to our security measures.